Shinkansen smartEX App 8.1.13

With the EX app, you can enjoy a convenient and hassle-free experience when reserving Shinkansen seats. Here are some of the key features:

• Easily reserve Shinkansen seats through the app
• Take advantage of early booking discounts
• Reserve seats up to 1 year in advance
• Make unlimited changes to your reservation free of charge before your train departure
• Book a set of Shinkansen seats and hotel rooms together
• Reserve activities, hotels, and car rentals
• Select your preferred seat from the seat map (reserved seats only)
• Access information on services available in stations and trains
• Fast login with fingerprint authentication (compatible models)

The main features of the app include:

• Membership registration
• Ticket purchase and seat reservation (including time and train name designations)
• Reservation confirmation
• Flexible change and refund options
• Browsing purchase history and receipts
• Updating member information
• Displaying QR-Tickets for boarding
• Registering IC cards for ticketless travel
• Accessing service status information (Link)

Please note the following important information:

• Membership registration is required to use the app. Personal information, such as your name, date of birth, and a valid credit card, is necessary for registration.
• Ticket purchases and reservations will be charged to the credit card registered on your account.
• In order to travel ticketless with an IC card, you'll need to register or designate your IC card for public transportation. The supported cards include Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, and SUGOCA.
• When picking up tickets from ticket vending machines at main stations such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, and Kumamoto on the Tokaido Sanyo Kyushu Shinkansen routes, you'll need the pickup code.
• Please note that this app should not be used to make seat reservations for Japan Rail Pass.
• The app is available only in English.
• For more detailed information about the service, please refer to the website.

If you have any inquiries regarding the application specifications, please contact the email address provided below. However, please note that we are unable to answer inquiries about the service itself.